When posting a new load, it can either be made available for all approved carriers to view and book, showing up as “Available Loads.” Alternatively, you can assign a specific carrier to the load, and it will be actively dispatched, appearing under the “Dispatched” tab in the app. Additionally, you can hold or offer a load to a specific carrier for them to accept or decline, and it will be shown under “Load Offers” and in the app under the “Dedicated Loads” tab. The Broker’s phone number listed on a load will receive a Text Message when the Carrier Accepts or Decline the Load and for any Assistance Request submissions.

BOOKED AVAILABLE LOAD; requesting that you (the Broker) email the Rate Confirmation for email, click on the Carrier’s Email. To notify the Carrier, click on the ASSIST button and update the Load Status to Dispatch.

DEDICATED LOAD OFFERS; appear in the app under the Dedicated Loads tab in the app. These load types are in holding and only viewable by the assigned Carrier.

DEDICATED LOAD OFFER – ACCEPTED; If the Carrier ACCEPTS the Load offer, this system will automatically mark this Load as Dispatched, and this load will appear under the Carrier’s Load Assignments in the app.

COUNTER OFFER; When a Carrier requests a better Rate for a Dedicated Load Offer, the assigned Broker will receive a text message, and this request will be listed on the Alert screen. This Load will remain under the Dedicated Loads tab in the app.

DEDICATED LOAD OFFER – DELINED; If the Carrier DECLINES the Load offer, this system will automatically make that Load available for other approved Carriers to view and be able to book. This Load will appear under the Available Loads tab in the app. The assigned Broker of the Load will receive a text message, but this will not display under this Alert page.

DISPATCHED LOADS; When a Load is accepted or booked, it appears under the Load Assignments tab in the app.

All Assistance Request and Load Acceptance will appear under the Alert screen of this Control Center, under that particular Load, and on the Broker Connect screen in the Carriers Dispatch app.

Your Carrier will need to download this app.

Carriers Dispatch – App
Mobile internet service is required for app users.